If your account is in credit and there is no weekly shortfall to pay, your direct debit will be cancelled. If your account in arrears but there is now weekly shortfall to pay, your direct debit will be reduced by the water charge amount. If your account is in arrears and you also have a […]
I’m on Universal Credit and my housing costs and water charge is paid direct to you, will this stop?
No, the housing costs and any arrears will continue to be paid to us until they are cleared.
I have arrears with Bron Afon, will that affect my payment with Welsh Water?
No, your arrears with Bron Afon will remain and you will have a zero balance with Welsh Water when you start paying them from April.
How do I set up my payments with Welsh Water?
When you receive your bill in February it will include various ways to pay. Alternatively you can give Welsh Water a call to discuss this.
Will the amount that I pay Welsh Water be the same as I pay Bron Afon?
The water charge will go up in April as normal but the amounts will be the same as if you were paying Bron Afon.
Why can’t I continue to pay Bron Afon?
Our contract to collect the water rates for Welsh Water has ended and they have taken back this responsibility.
I have received my Welsh Water letter but I don’t want to pay by Direct Debit. How else can I pay?
When you receive your bill from Welsh Water it will include a variety of payment methods. Just pick the one that suits you.
When will I need to start paying Welsh Water?
A Bill will be issued by Welsh Water in mid February, but you will start paying them from April 1st 2023.
Why have I received my rent increase letter early?
Due to the Renting Homes Wales Act being introduced in December, we now have to give you two months notice of a change in your rent. This is why you have already received information about your rent increase. We would normally let you know about any changes to service charges within your rent increase letter, […]
Do I need to sign my new contract and return it to you?
No, the contract is just to keep safe for your records and so you are aware of your rights and obligations under the new Renting Homes Wales Act.