This is explained on the cover letter you would have received with your contract. For the contract purposes, we had to detail the full amount of the charges you are required to pay within your contract, but it doesn’t take into consideration any housing benefit or Welsh Water benefit that you may be in receipt […]
Why is my maximum occupancy so high? I’ve had my home reclassified because a bedroom was too small.
To calculate the maximum occupancy, we have used the measurements available for the property archetype. This takes into consideration all rooms that can be used as sleeping accommodation, which includes the living room. Even if a box bedroom has been declassified, it is usually still suitable for a child under the age of 10. We […]
Why have I received my contract with my name only on it? I’m a joint contract holder.
As required under the Renting Homes Act, all contract holders, including joint contract holders, will receive their own copy of the contract. The reason for the delay between the two different contracts being delivered may be due to how the royal mail sorts their post, which can sometimes be based on alphabetical order.
I’ve received a new Secure Occupation Contract
From 1st of December 2022 the introduction of the Renting Homes (Wales) Act 2016 mean that Tenancy Agreements are now called Occupation Contracts and Tenants are called Contract Holders. The document that we have sent you now replaces your existing tenancy agreement to comply with the Renting Homes (Wales) Act 2016. The information in the […]
I want to report a SORN vehicle.
SORN vehicles have been declared as off road to the DVLA. Action can be taken by the police if they are parked on a road or are being used without tax. If they are parked on a driveway or in a garage we are unable to take any action. We may become involved if the […]
Join our Board as a Tenant Board Member.
Could you be part of our story? Join us as a Tenant Board Member · Are you a current tenant of Bron Afon? · Do you share our passion for housing and making a real difference to the lives of our customers and communities? · Do you believe in putting customers at the heart of […]
We’re buzzing about achieving Bee Friendly status – again!
We were one of the first organisations in Wales to achieve “Bee Friendly” status many years ago – and now we’re thrilled to have got it again! Thanks to the hard work of colleagues in our Places and Spaces team and Independent Living team, along with our partners, Nature Isn’t Neat, we’ve been able to […]
Smart Meter information
What is a Smart Meter? Smart meters measure how much gas and electricity you’re using. They shows a digital meter reading and uses a secure smart data network to automatically and wirelessly send the readings to your energy supplier at least once a month, so you will receive accurate, not estimated bills. They also come […]
Solar Panel Fact Sheet
What are they? Photovoltaic (PV) or solar electric panels convert sunlight to electricity. They are typically panels of about 1-2m2, but there are many sizes and models available. What do they do? PV panels generate electricity from sunlight. The amount generated varies from property to property depending on how many panels, age of the panels, […]
Information about Intelligent Energy Systems (IES)
What is an Intelligent Energy System? An Intelligent Energy System (IES) is a combination of technologies that enable the monitoring of several energy efficiency measures within your home. What data will the IES collect? The data collected by the IES is similar to a Smart Meter but allows us a far better insight into your […]