Carbon monoxide (CO) – can kill but you can’t see, taste it or smell it. If your carbon monoxide detector makes a sound for no reason call 0800 111 999. CO is toxic, colourless, tasteless, odourless, and non-irritant, It’s harmful to humans and animals. What makes CO poisoning extremely dangerous is its insidious onset- and often […]
Contract transfer (Assignment)
A Contract Transfer is a way a contract can be legally transferred from one person to another. It can only be granted to a person eligible to succeed the contract and can only be completed once. Once this has taken place, it cannot be transferred again. Who can a contract holder transfer to? Transfers can […]
What is the target rent for 2023?
[vc_row][vc_column][vc_column_text]Bron Afon Rent Policy Our rent policy aims to be simple, fair, easy to understand, and follow Welsh Government rules. The policy calculates a target rent based on the number of bedrooms, the type of property, and if it is in North or South Torfaen. This has helped us to decide the rent that you […]
I claim Universal Credit, what do I need to do?
If you are claiming Universal Credit it is your responsibility to notify the DWP of the rent increase. This can be done by reporting a change of circumstances on your online universal credit account. You can only do this when the new rent amounts are charged from the April 3rd 2023. You should remember to […]
How much will my Direct Debit be from April 2023?
This will depend on lots of things, such as whether or not Housing Benefit or Universal Credit pay some of your rent directly to us or if you are paying off a debt with us. Allpay, our Direct Debit provider will contact you at least five working days before your new Direct Debit is due […]
If you’re able, why not pay a little extra?
Some of our customers have found that having a “buffer” on their account has been helpful when they’ve either had an unexpected expense or when they’ve moved onto Universal Credit and had to wait at least five weeks for money. We have almost 3,000 tenants claiming Universal Credit and this will increase in the next […]
What if I can’t afford to pay a little extra or if I am struggling with my payments?
We would not want anybody to find themselves in financial difficulty so the choice of whether to build up a buffer by paying a little more is entirely up to you. It could be something you want to think about for the future rather than do right now. If you are struggling financially or ever […]
Are you receiving everything that you’re entitled to? Do you need some help?
If you need a little help contact us or e-mail Contract Support here and we can ease the pressure and support you with budgeting, benefits, form filling, debts and getting into training. You can make sure that you’re getting the right benefits or grants here: https://benefits-calculator-2.turn2us.org.uk/ For independent advice contact Torfaen Financial Inclusion on 01495 […]
What is the rent increase in 2023?
We recognise that this is a financially difficult time for everyone and our increase is below the current rate of inflation. Our rent increase this year is 6.5% from April 2023 in line with Welsh Government Policy. We have also used our rent policy to work out what you should pay. You will see an […]
Helping Working Families
The Helping Working Families project is a partnership between Bron Afon Community Housing and The National Lottery. Is there at least one person in your home who has a full-time or part-time job, or is self-employed and supporting one child under the age of 18? Are you struggling to make ends meet? Through our Helping […]