Repairs are reported in many ways e.g. contract holders, leaseholders, surveyors and other Bron Afon staff. Jobs are then raised and the repair is investigated and/or carried out. We don’t currently tell all contract holders or leaseholders in the block of reported repairs or when the repair is carried out. You will find details of all the repairs carried out in this period on the Schedule of Repairs included with your invoice.
We are developing our customer portal called My Bron Afon to make it easier to report new repairs and view completed block repairs.