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  4. I currently pay my water charges to you by direct debit, what will happen?
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  4. I currently pay my water charges to you by direct debit, what will happen?

I currently pay my water charges to you by direct debit, what will happen?

If your account is in credit and there is no weekly shortfall to pay, your direct debit will be cancelled.

If your account in arrears but there is now weekly shortfall to pay, your direct debit will be reduced by the water charge amount.

If your account is in arrears and you also have a weekly shortfall to pay (for example, bedroom tax charge), your direct debit will be reduced by the water charge amount.

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