You can report non-urgent repairs and also let us know when you’re available for us to call on either an all day, AM or PM appointment. You can also tell us if we need to avoid the school run. We’ll then contact you to agree an appointment date. If the repair you’ve reported is for work outside of your home, eg. garden fence, and you don’t need to be at home for us to gain access, we’ll leave you a card once we’ve completed the work.