Mutual Exchange at Bron Afon
The Mutual Exchange allows two or more contract holders to swap
their contracts and their homes.
How does Mutual Exchange work?
Mutual Exchange is a popular way to move home quickly and easily. If you have found another social housing contract holder that you would like to exchange with, you need to complete and return a Mutual Exchange application form.
Let's get in touch
Give us a call or fill in the form below and we will contact you. We endeavor to answer all inquiries within 24 hours on business days.
What happens after I fill in the Mutual Exchange Form?
Once we’ve received the application your community housing officer will assess if the move can be approved.
The team has no more than 14 days to apply for further information from the relevant parties. After this information has been provided by those involved, there is then 1 month to complete the relevant property checks and either approve or refuse the application request.
You may not be contacted straight away with a decision, but you will receive acknowledgement of your application and details regarding next steps. There’s no need to contact us as we’ll be in touch as soon as we can.
Before you apply, here are some checks that need to be completed.
To report ASB to us, please contact your Community Housing Officer or Click here to Report Anti-social Behaviour. and we’ll be in touch.
If you have already reported anti-social behaviour and have an open case, please contact your Community Housing Officer with any updates or requests instead of submitting another form.
Please take the time to read our self-help guides which provide lots of useful information regarding ASB.
Mutual Exchange Form
Find Answers to Your Mutual Exchange Questions
If you need information about anti-social behaviour, our FAQs cover the most commonly asked questions. For further support, visit our self-help guides to learn more about reporting and resolving ASB issues.
When you signed your contract with us, you promised to be responsible for the behaviour of everyone living in or visiting your home.
If you are experiencing problems, You can try:
- Talking directly with your neighbour to try and resolve things between you. This is often the best way to solve issues.
- Provide us with evidence of ASB (for example, by using the Noise App).
- Report any criminal activity directly to the Police. Remember to get crime number and share this with us.
Antisocial Behaviour (ASB) is defined as any action that has caused or is expected to cause harassment, alarm, or distress to another person. ASB encompasses a range of activities, including but not limited to violence, verbal abuse, harassment, hate crimes, domestic abuse, the use and sale of illegal substances such as drugs, noise disturbance, nuisance caused by vehicles, and damage to property.
Need more help?
Torfaen Council is urging members of the public not to suffer in silence if they experience anti-social behaviour. Incidents can be reported to the Community Safety team at the council, by calling 01495 762200