[vc_row css=”.vc_custom_1639656848775{margin-top: -5vh !important;padding-bottom: 5vh !important;}” el_id=”responsibilities”][vc_column box_shadow=”medium-shadow” baf_border_radius=”5px” css=”.vc_custom_1639403406153{padding-top: 8% !important;padding-right: 10% !important;padding-bottom: 7% !important;padding-left: 10% !important;background-color: #ffffff !important;}” el_class=”white-column”][vc_column_text] You are responsible for: Decoration Domestic Appliances (example: kettle, toaster, iron Door numbers, bells, and draught excluders Lost keys/locked out of your home (If you are locked out or have lost your keys we […]
What repairs are we responsible for?
[vc_row][vc_column][vc_column_text] We are responsible for the following Repairs: Windows and external doors Plumbing Heating systems Kitchen units Internal walls Floors Roofs and guttersExternal walls [/vc_column_text][/vc_column][/vc_row]
What are your repair timescales?
[vc_row][vc_column][vc_column_text]All repairs are put into priority timescales depending on the nature of the problem and the urgency of work required. Below are examples of maintenance problems and their priority timescales. Emergency (within 24 hours): Dangerous structures, security risk, severe leaks Essential (within 5 working days): Partial loss of power, broken shower unit (if no separate […]
What happens after you report a repair on the Bron Afon Portal?
[vc_row][vc_column][vc_column_text]You will receive confirmation that the repair is logged on our system and a member of our team will make contact with you to arrange a mutually convenient time and date to carry out the repair. Sometimes, in the case of non-urgent repairs, there may be a period of time before our team members get […]
How to change your thermostat batteries
The thermostat is what controls the heating and hot water in your home. If you find that you have hot water but no central heating you may need to change the batteries in your thermostat. We generally have two types of thermostats; the Danfoss and the Drayton. On the Danfoss thermostat, the battery compartment is […]
Damp & Condensation
What is condensation? There is always some moisture in the air, even if you cannot see it. You notice it when you see your breath on a cold day, or when the mirror mists over when you have a shower or bath. Condensation is caused when moisture held in warm air meets a cold […]
How to re-pressurise your boiler.
No hot water? It could be that the pressure has dropped in your boiler. Follow these easy steps to re-pressurise your boiler. If your boiler display is showing flashing numbers between 0.1 and 0.4, you should first turn off any running hot taps and then your heating. Underneath your boiler, you will see two grey […]
How to thaw your Condensate Pipe
British Gas recommends that you contact them to arrange a visit if your condensate pipe is frozen, however here they explain how you can thaw your condensate pipe in these easy steps. Modern boilers are extremely efficient and produce condensation which runs through your condensate waste pipe. In extreme weather conditions, your condensate pipe may […]
How to bleed your radiator
If your radiator is cold at the top but hot at the bottom it means there’s air in the system and you’ll need to bleed your radiators. Never bleed your radiators when they’re hot otherwise scalding water could be released. You will need: A radiator bleed key or screwdriver A cloth Step 1: Turn off […]
How to unblock a toilet or sink
How to Unblock a Toilet or Sink When toilets and sinks become blocked, they can stop working and produce nasty smells! These tips on how to unblock a toilet or sink will help you tackle the problem. Top Tip To make unblocking a toilet or sink easy, there are specialised cleaning products available in shops. […]