Torfaen Homeseeker uses a banding system for applications to assess your need for housing – Gold Band (High Priority), Homeless Band (High Priority), Silver Band (Moderate Priority), Bronze Band (Low Priority). Bron Afon are not involved in banding applications. Any evidence that could impact your banding should be sent to Homeseeker.
How do I apply for a home with Bron Afon?
There are two ways to rent a home with Bron Afon. In order to be considered for a Bron Afon property first of all, you will need to register with Torfaen Council: 1)Social Housing Sign-up with Homeseeker Once your application is processed you will be able to start bidding on homes through Homeseeker. Homes are […]
What can I expect when making a personal injury or employers liability claim?
Personal Injury “Personal injury” is the legal term for an injury or illness caused (or made worse) by someone else’s negligence. If you’ve suffered in these circumstances, you may be able to make a claim for compensation from those responsible. Our insurance policy to make a claim in these cases is held with Zurich Municipal. […]
What will my home contents insurance cover?
Bron Afon insure the structure of your home. However, this cover doesn’t include what’s inside it, such as your furniture and personal belongings. Replacing the contents of your home could be very expensive. By buying contract holder Contents Insurance, your personal belongings are always covered against loss. What your property will be covered against. […]
What can I expect when I make a public liability claim?
Making a claim can be stressful, Here’s some guidance if you’re considering making a claim against Bron Afon. If your circumstance meets the criteria listed below, then you’re entitled to make a claim. However, this doesn’t always mean that Bron Afon will be liable to pay you compensation: reported the issue/ defect to Bron […]
What do I need to make a motor accident claim?
During your claim we may ask you for some or all of the following: Your insurance provider details and your policy number Details of what happened, where it happened and who was involved Details of our driver and our vehicle registration Details of any damage to your vehicle (including photos) Details of any emergency services […]
What outcomes can I expect?
We are committed to dealing with ASB in our communities. We will investigate the complaint as transparently as possible. We will work with you to resolve your complaint and will keep you informed of the actions we may take. These could include noise monitoring equipment, mediation or further action.
Will I have to do anything during the investigation?
It is important that you keep in contact with us and if further incidents occur you should report these to us. You may be asked to keep a nuisance diary sheet including the information required above. If further information is required the investigating officer will get in contact with you to discuss this.
Who will investigate my complaint?
The complaint will be investigated by your Community Housing Officer. They will introduce themselves to you once you have been in contact with us.
What happens when my complaint is received?
The details of your complaint are passed to an officer to investigate. The officer will acknowledge the complaint within 10 working days and then contact you to discuss the complaint and agree on what we will do.