If you would like to make any alterations to your Bron Afon home, you will need to fill out an Alterations & Improvements form. We will let you know whether permission has been granted or refused. If you would like to install an electric vehicle charge point and the work includes changes to a public […]
Will Bron Afon install an Electric Vehicle (EV) charger for me?
With limited funding available, it isn’t our priority to install Electric Vehicle (EV) charge points/facilities for our homes. Our current focus is to improve the energy performance of our homes and, where practical, to provide renewable energy sources, such as solar PVs, to help our tenants minimise the impact on their energy bills. Torfaen Council […]
Happy Pride Month from Bron Afon.
Bron Afon prides itself on acceptance, equality, and diversity and that is exactly the reason we show our support for Pride LBGT+ Month this June. You’ll notice we’ve updated our company branding across all of our digital channels to showcase our support. 2022 marks 50 years since the first-ever Pride took place in the UK. […]
What is stage 2 of your complaints process?
If you are not happy with the response you receive at stage one, stage 2 complaints will be handled by a member of the Heads of Service Team. When technical knowledge is needed, a service manager will be asked to lead the investigation into the complaint, and this will be managed by a Head of […]
What is stage 1 of your complaint process?
Bron Afon is committed to great customer service. We think it’s best to deal with complaints straight away when we possibly can. If you have a concern, we ask that you tell the person that you’re dealing with. They will try to resolve it for you there and then, and will be able to provide […]
Who deals with my refuse and recycling collection?
Torfaen County Borough Council are responsible for your refuse and recycling services. If you can’t find the answer you need in our self-help guide section, you can find a wealth of information on their website here. You can also call Torfaen CBC on 01495 762200 or email streetscene@torfaen.gov.uk
What do I put in my green bin?
The green wheelie bin is for all your green garden waste. You can check what can and can’t be put into the green bin below: Yes Please Garden Waste Grass cuttings Leaves Hedge clippings & small twigs Dead plants & flowers Bedding from rabbits, guinea pigs, small herbivore pets No Thank You Food Waste (please […]
What do I put into my brown caddy?
The 23 litre brown caddie is for all your food waste. You can check what can and can’t be put in the caddy below: Yes Please Kitchen Food Scraps (all cooked and uncooked food) Vegetables & fruit Meat, fish & bones Cheese & egg shells Bread, cereal & cakes Pasta & rice Tea bags & […]
What do I put in my blue bag?
The fortnightly blue bag collection is for your cardboard. Yes Please cereal boxes any cardboard packaging cardboard tubes egg boxes greetings cards corrugated cardboard Remember, you’ll fit more in if you flatten the items No Thank You plastic inserts tetra paks foiled card polystyrene wrapping paper
My black box was not emptied
If your box was at the collection point by 7.00am on the day of collection but hasn’t been emptied, let Torfaen CBC know straight away by completing the report a missed collection online form and they will make arrangements to collect it as soon as possible.