In order for us to investigate any ASB you report to us it is very important that you provide as much information as possible. Without this information, it could delay or affect your complaint. We ask that you provide the following information: Your name, address and contact number. Name of the person causing a nuisance […]
What is Anti-Social Behaviour?
The UK government definition of Antisocial Behaviour (ASB) is: conduct that has caused, or is likely to cause, harassment, alarm or distress to any person. Here are some examples of ASB: Violence, Verbal Abuse, Harassment, Hate crime, Domestic Abuse, Use and Trade of Illicit Substances such as drugs, Noise Nuisance, Nuisance from Vehicles and Damage to […]
I’m a victim of criminal damage
[vc_row css=”.vc_custom_1639656780330{margin-top: -5vh !important;padding-bottom: 5vh !important;}” el_id=”criminaldamage”][vc_column box_shadow=”medium-shadow” baf_border_radius=”5px” css=”.vc_custom_1639403406153{padding-top: 8% !important;padding-right: 10% !important;padding-bottom: 7% !important;padding-left: 10% !important;background-color: #ffffff !important;}” el_class=”white-column”][vc_column_text] Criminal Damage If you are the victim of a crime and your home has been damaged, you must report it to the police and ask for a crime number. Please make sure you tell […]
I’m thinking of Moving Out
[vc_row css=”.vc_custom_1639656786346{margin-top: -5vh !important;padding-bottom: 5vh !important;}” el_id=”movingout”][vc_column box_shadow=”medium-shadow” baf_border_radius=”5px” css=”.vc_custom_1639403406153{padding-top: 8% !important;padding-right: 10% !important;padding-bottom: 7% !important;padding-left: 10% !important;background-color: #ffffff !important;}” el_class=”white-column”][vc_column_text] Moving Out If you move out of your home make sure you do the following work before you hand in your keys: carry out any outstanding repairs that are your responsibility. clear out any […]
What repairs are rechargeable?
[vc_row css=”.vc_custom_1639398995424{margin-top: -5vh !important;padding-bottom: 5vh !important;}”][vc_column box_shadow=”medium-shadow” baf_border_radius=”5px” css=”.vc_custom_1639403406153{padding-top: 8% !important;padding-right: 10% !important;padding-bottom: 7% !important;padding-left: 10% !important;background-color: #ffffff !important;}” el_class=”white-column”][vc_column_text] Rechargeable Repairs We respect and value you as a contract holder and in return we expect you to respect and value your home. There are times where we fix something that was caused by misuse, […]
My Gas appliance is not working correctly
[vc_row css=”.vc_custom_1639657219248{margin-top: -5vh !important;padding-bottom: 5vh !important;}” el_id=”gassafety”][vc_column box_shadow=”medium-shadow” baf_border_radius=”5px” css=”.vc_custom_1639403406153{padding-top: 8% !important;padding-right: 10% !important;padding-bottom: 7% !important;padding-left: 10% !important;background-color: #ffffff !important;}” el_class=”white-column”][vc_column_text] Gas Safety Gas is dangerous! If an appliance is not working properly it can give out carbon monoxide fumes. You cannot smell, taste, or see carbon monoxide. If you are exposed to carbon monoxide […]
What is an emergency repair?
[vc_row css=”.vc_custom_1639656832654{margin-top: -5vh !important;padding-bottom: 5vh !important;}” el_id=”emergencyrepairs”][vc_column box_shadow=”medium-shadow” baf_border_radius=”5px” css=”.vc_custom_1639403406153{padding-top: 8% !important;padding-right: 10% !important;padding-bottom: 7% !important;padding-left: 10% !important;background-color: #ffffff !important;}” el_class=”white-column”][vc_column_text]Emergency repairs are those that are essential to protect your health and safety or to prevent any serious damage to your home. We aim to get them sorted for you or made safe within 24 […]
What repairs are you responsible for?
[vc_row css=”.vc_custom_1639656848775{margin-top: -5vh !important;padding-bottom: 5vh !important;}” el_id=”responsibilities”][vc_column box_shadow=”medium-shadow” baf_border_radius=”5px” css=”.vc_custom_1639403406153{padding-top: 8% !important;padding-right: 10% !important;padding-bottom: 7% !important;padding-left: 10% !important;background-color: #ffffff !important;}” el_class=”white-column”][vc_column_text] You are responsible for: Decoration Domestic Appliances (example: kettle, toaster, iron Door numbers, bells, and draught excluders Lost keys/locked out of your home (If you are locked out or have lost your keys we […]
What repairs are we responsible for?
[vc_row][vc_column][vc_column_text] We are responsible for the following Repairs: Windows and external doors Plumbing Heating systems Kitchen units Internal walls Floors Roofs and guttersExternal walls [/vc_column_text][/vc_column][/vc_row]
What are your repair timescales?
[vc_row][vc_column][vc_column_text]All repairs are put into priority timescales depending on the nature of the problem and the urgency of work required. Below are examples of maintenance problems and their priority timescales. Emergency (within 24 hours): Dangerous structures, security risk, severe leaks Essential (within 5 working days): Partial loss of power, broken shower unit (if no separate […]