Bron Afon insure the structure of your home. However, this cover doesn’t include what’s inside it, such as your furniture and personal belongings. Replacing the contents of your home could be very expensive. By buying contract holder Contents Insurance, your personal belongings are always covered against loss. What your property will be covered against. […]
What can I expect when I make a public liability claim?
Making a claim can be stressful, Here’s some guidance if you’re considering making a claim against Bron Afon. If your circumstance meets the criteria listed below, then you’re entitled to make a claim. However, this doesn’t always mean that Bron Afon will be liable to pay you compensation: reported the issue/ defect to Bron […]
What do I need to make a motor accident claim?
During your claim we may ask you for some or all of the following: Your insurance provider details and your policy number Details of what happened, where it happened and who was involved Details of our driver and our vehicle registration Details of any damage to your vehicle (including photos) Details of any emergency services […]
What outcomes can I expect?
We are committed to dealing with ASB in our communities. We will investigate the complaint as transparently as possible. We will work with you to resolve your complaint and will keep you informed of the actions we may take. These could include noise monitoring equipment, mediation or further action.
Will I have to do anything during the investigation?
It is important that you keep in contact with us and if further incidents occur you should report these to us. You may be asked to keep a nuisance diary sheet including the information required above. If further information is required the investigating officer will get in contact with you to discuss this.
Who will investigate my complaint?
The complaint will be investigated by your Community Housing Officer. They will introduce themselves to you once you have been in contact with us.
What happens when my complaint is received?
The details of your complaint are passed to an officer to investigate. The officer will acknowledge the complaint within 10 working days and then contact you to discuss the complaint and agree on what we will do.
I am a private resident, can I still make a complaint?
Anyone is able to submit a complaint to us about ASB. However, we cannot investigate ASB that is not caused by our contract holders. If this is the case then you should report to the Police via 101 or Torfaen Council on 01495 762200.
Can I report crimes to you?
If a crime has been committed then it should be reported to the police in the first instance on 999 for emergencies or 101 for non-emergencies. We are committed to dealing with crime in our communities and work with the police and other agencies to do this.
Can I report ASB anonymously?
All reports of ASB are treated anonymously during an investigation. However, for us to fully investigate a report, we ask that you provide your contact details. This will allow us to provide updates on the investigation and ask you for any more information if we need it. Noise Nuisance If your complaint is in relation […]