We class a dangerous tree as a threat to life or property. As this could be a potential risk to safety, please call us on 01633 620111. If you are reporting a dangerous tree outside of office hours please call Torfaen County Borough Council on 01495 762200.
How do I report an overgrown tree?
Trees within the boundary of a garden are contract holder responsibility and we are unable to attend. If the tree is not in a garden we will investigate whether the it is on our land and attend where necessary. You can report an overgrown tree using our contact page here.
What are the stages of shortlisting for a property?
When a home becomes available we will do any repairs needed before the new contract holder moves in. This could take some time and depends on the type of work needed. When work is almost finished we will go through the shortlist and contact you if you’ve been successful. We will carry out a pre-contract […]
Will the property have any furniture when I move in?
When you sign for a property it will be empty. You will need furniture (including beds, sofas), flooring, white goods (fridge, freezer, washing machine) and any kitchen appliances. If you will struggle buying essential items we can talk about this during your pre-contract interview.
I’ve been shortlisted for a property – when can I move in?
When we carry out your pre-contract interview we will let you know when the property should be ready. We can’t give you a specific date but will give you an estimate of when we are expecting the keys. As soon as the property is available for viewing we will contact you to arrange a suitable […]
What could stop me being offered a property?
You owe rent or have other housing related debts You are a contract holder and legal action has been taken against you because you have broken your contract conditions You have not provided the required documents to support your application by the date given Your circumstances have changed and this results in a reduction in […]
I’ve bid on a property – when will I know if I’m successful?
We shortlist homes when we know they are almost ready for a new contract holder to move in. Bidding on a property may have closed a few weeks before we start shortlisting it. This stops applicants being matched to properties for a long time and unable to bid on other homes. The top applicants are […]
How do I get priority for housing with Bron Afon?
Torfaen Homeseeker uses a banding system for applications to assess your need for housing – Gold Band (High Priority), Homeless Band (High Priority), Silver Band (Moderate Priority), Bronze Band (Low Priority). Bron Afon are not involved in banding applications. Any evidence that could impact your banding should be sent to Homeseeker.
How do I apply for a home with Bron Afon?
There are two ways to rent a home with Bron Afon. In order to be considered for a Bron Afon property first of all, you will need to register with Torfaen Council: 1)Social Housing Sign-up with Homeseeker Once your application is processed you will be able to start bidding on homes through Homeseeker. Homes are […]
What can I expect when making a personal injury or employers liability claim?
Personal Injury “Personal injury” is the legal term for an injury or illness caused (or made worse) by someone else’s negligence. If you’ve suffered in these circumstances, you may be able to make a claim for compensation from those responsible. Our insurance policy to make a claim in these cases is held with Zurich Municipal. […]