You can find your contract reference number on any of your rent statements or letter that we have sent you. If you can’t find it, contact us and we will help you.
I’ve forgotten my password.
If you have forgotten your password, simply click on the ‘I’ve forgotten my details’ link, tell us your email address and we’ll send you an email to reset your password. Reset My Password
What can I do in My Bron Afon?
Your Contract: Let us know about changes in your home and update us on your contact details. Your Rent: Check your balance, make a payment, set up a direct debit, or use the budget calculator. Struggling with your payments? We understand that you can run into financial problems during your contract. You can make an […]
How can I access My Bron Afon?
You can download My Bron Afon from any app store or access it via this link.
How can I let a Garage?
Whether you want to park a vehicle or need a bit of extra room for your things, a garage is easy, convenient and affordable. We have garages to let across Torfaen, you can view and apply for any available on a first come first serve basis. Apply for a Garage Now
What is My Bron Afon?
Our self-service web portal and downloadable app let’s you manage your housing contract with Bron Afon. You can do things like request a repair or inspection, report anti-social behavior, check your account statements and mini statement, pay your bills, and much more. Download the Bron Afon app here
I have a blocked sink or basin
Blockages in basins and sinks are usually caused by the build-up of waste in the trap, for example, fat, tea leaves, hair. We advise you to clear waste pipes and traps at least once a month. Do not use caustic soda as it destroys the plastic fittings. The trap always holds some water which stops […]
I have a blocked drain or toilet
• If you have a blockage, it is important to check it out because waste water can back up from the toilet or sink and flood your home. • Check with your neighbours if possible to find out if any blockage or flooding is affecting their home as well and follow one of the points […]
Contract Support – how can we help?
We know life can sometimes be hard. You may feel unable to deal with looking after your home, contract, money or day to day life. Don’t worry, our friendly staff are here to listen and offer guidance to get you back on track. Together we can help you… Set up a new contract Manage your […]
Families First – who can apply?
This service is ran directly with Home Start. There are many reasons you, or someone you know may need support. If you’re finding things hard, Home Start can help you put together a plan of action to help find a solution, and can stay working with you for up to six months. https://www.home-start.org.uk/