If you are a joint contract holder and want to apply to be a sole contract holder you need to complete the application form here. The person leaving your property will need to give us one months’ notice to withdraw from the contract. Either contract holder can end a joint contract. The individual choosing to withdraw […]
I’d like to change from a Sole to Joint Contract Holder.
You can apply to add someone else as a joint Contract Holder by completing the Joint Contract Holder application form here . The person you want to add as a contract holder must be either your spouse, partner, carer or relative. Once we’ve received your application your community housing officer will Consider your request and seek any […]
I’d like to make some alterations or improvements to my home.
Thinking of making changes to your home? You must get written permission from us before making alterations or modifications to your home such as fitting a bathroom suite, laying a driveway or adding a porch. In some circumstances you may also need planning or Building Regulation approval. You can let us know by completing the […]
Can I setup a direct debit?
Yes. Under ‘Your account’ click on the ‘Set up a direct debit’ tab. You must agree to be re-directed to our payment provider ‘Allpay’ which will open in a new window. Once you have set up your direct debit, we need to approve it. You will then receive a direct debit confirmation letter from Allpay.
Can I see a payment breakdown?
Yes. On your mini-statement, you’ll see your weekly charge and any payments received. You can click into each payment to see a breakdown.
How do I view old payments?
You can view all of your payments on your mini-statement available in ‘Your Account’.
What is AllPay?
Allpay is our chosen payment provider and offer electronic payment methods.
Why isn’t my payment showing?
Your payment will show in your account the following afternoon once it’s uploaded to your account. If you make a payment on the weekend, you won’t see this payment on your account until Monday afternoon.
How do I update my contract details?
You can easily update your contract details by logging into your My Bron Afon account. From the main menu, choose ‘Your details’ tile. You will see a list of contract holders and occupants at your home. To update a contact number or email address, simply click on ‘update this person’, make your changes and press […]
Can I schedule repairs?
You can report non-urgent repairs and also let us know when you’re available for us to call on either an all day, AM or PM appointment. You can also tell us if we need to avoid the school run. We’ll then contact you to agree an appointment date. If the repair you’ve reported is […]