In the event of a contract holder passing away, a resident living in the home may have a legal right to take over the contract. We will:- Update the Contract information, if there are two joint contract holders and one dies, the remaining contract holder will become the only contract holder without the needs for […]
I can smell gas, what should I do?
If you’re at home, and you can do it safely, turn off your gas supply. The gas mains tap should be beside your gas meter. Move the handle a quarter turn until it’s at 90 degrees from the pipe to shut off the gas supply. If you aren’t sure you can ask a neighbour or […]
When are the rent free weeks?
We offer two rent free weeks throughout the year where you will not be charged. If you are in arrears you are still expected to make a payment. You can read more about this, here. If you’d like to know as soon as we release our next Rent Free Weeks in 2025, subscribe to our […]
How do I report noise or animal nuisance?
If you report nuisance, annoyance or disturbance due to noise or animals, we will give you help and advice. We will investigate your complaints and decide what action to take. Our contract holders are responsible for the behaviour of anyone (including children) and for pets living in or visiting their home. We will take action […]
Can I leave my house for more than four weeks?
We all have occasions when we need to be away from our home for periods of time such as a holiday or visiting relatives. However, if you’re going to be away for more than 4 weeks we need you to fill in a temporary absence application form. We recommend that you notify your insurers of […]
Can I have pets?
We recognise the many benefits that owning a pet can bring. You need our permission to have a pet in your home. Your pet cannot be an animal listed in the Dangerous Dog Act 1991 or the Schedule of the Dangerous Wild Animals Act 1976. We also appreciate the impact that irresponsible owners can have […]
Can I have lodgers in my home?
Have a spare bedroom? You can take in lodgers as long as it doesn’t result in your home becoming overcrowded. You don’t need our permission to take in a lodger but you will need to fill in an additional occupant form here. Remember, you’re responsible for the conduct of any lodgers or visitors to your […]
Is it possible to exchange my home?
If you have found another social housing contract holder that you would like to transfer contracts with, you need to complete and return a Contract Transfer (exchange) application form here. Once we’ve received the application your community housing officer will assess if the move can be approved. The team has no more than 14 days to […]
I need to change some contract information.
If you need to tell us that someone has moved in or out of your home? Fill in the form here. If you’re adding someone as an occupant, we’ll also need to see some photographic ID for them eg. a driving license. You can upload a photograph of the ID and submit this with your […]
Can I make a name change?
Yes! Simply let us know that you’ve changed your name by completing the name change application form. You’ll need to send it back to us along with any relevant documents, eg. deed poll or marriage certificate (remember to send this as without it, we can’t change the name on your contract). Once we have received everything, […]