This will not cost you any money or affect your rent. For more information on the Renting Homes Act Wales visit: https://gov.wales/housing-law-changing-renting-homes
What do I need to do?
All existing tenants will be sent a contract within six months from the 1st December 2022 replacing your Tenancy Agreement. From the 1st December 2022, tenants will be known as contract holders. They will sign a new contract in the usual way and will be sent their copy within 14 days. You will need to […]
What does the Renting Homes Act Wales mean for me?
It will improve your rights and make them clearer. It will improve how landlords manage rented homes in Wales. For more information on the Renting Homes Act Wales visit: https://gov.wales/housing-law-changing-renting-homes
What is the purpose of the Renting Homes Act?
Makes contracts clearer and makes sure the condition of rental homes in Wales are kept to a high standard. Gives more security and certainty to tenants and landlords. For more information on the Renting Homes Act Wales visit: https://gov.wales/housing-law-changing-renting-homes
When will the Renting Homes Act Wales happen?
The Renting Homes Act Wales will happen from 1st December 2022.
What is the Renting Homes Act Wales?
The way you rent is changing for all tenants and landlords in Wales. In 2016 the Senedd passed the Renting Homes (Wales) Act 2016. Its aim is to make it clearer and easier for tenants and landlords to rent a home in Wales. The Act brings in many changes to tenancy laws and will apply […]
We’ve changed the way we work from our office.
We’re moving to more flexible ways of working to make it easier for our customers and our colleagues. Our office is now closed to visitors unless you have an agreed appointment with a named member of one our teams. Please do not just turn up as there may not be anyone available to help you […]
How will you put things right?
We aim to resolve complaints by dealing with outstanding issues quickly. This means improving communication, apologising for your dissatisfaction, and ensuring that we learn from the complaint. There may be circumstances where compensation is appropriate for loss or expense incurred that has been caused by our action or inaction. However, compensation is not the primary […]
How do you deal with anonymous complaints?
If you make an anonymous complaint, we will investigate your concerns using our complaints guidance. However, please be aware that although we may act on the information provided, we will not be able to advise you of the action we have taken.
What will you expect from me?
In times of trouble or distress, we understand that some people may act out of character. We do not see forceful or determined behaviour as unacceptable. We believe that all complainants have the right to be heard, understood, and respected. However, we also believe that our staff have those same rights. We expect you to be […]