If you are not happy with the response you receive at stage one, stage 2 complaints will be handled by a member of the Heads of Service Team. When technical knowledge is needed, a service manager will be asked to lead the investigation into the complaint, and this will be managed by a Head of […]
What is stage 1 of your complaint process?
Bron Afon is committed to great customer service. We think it’s best to deal with complaints straight away when we possibly can. If you have a concern, we ask that you tell the person that you’re dealing with. They will try to resolve it for you there and then, and will be able to provide […]
Who deals with my refuse and recycling collection?
Torfaen County Borough Council are responsible for your refuse and recycling services. If you can’t find the answer you need in our self-help guide section, you can find a wealth of information on their website here. You can also call Torfaen CBC on 01495 762200 or email streetscene@torfaen.gov.uk
What do I put in my green bin?
The green wheelie bin is for all your green garden waste. You can check what can and can’t be put into the green bin below: Yes Please Garden Waste Grass cuttings Leaves Hedge clippings & small twigs Dead plants & flowers Bedding from rabbits, guinea pigs, small herbivore pets No Thank You Food Waste (please […]
What do I put into my brown caddy?
The 23 litre brown caddie is for all your food waste. You can check what can and can’t be put in the caddy below: Yes Please Kitchen Food Scraps (all cooked and uncooked food) Vegetables & fruit Meat, fish & bones Cheese & egg shells Bread, cereal & cakes Pasta & rice Tea bags & […]
What do I put in my blue bag?
The fortnightly blue bag collection is for your cardboard. Yes Please cereal boxes any cardboard packaging cardboard tubes egg boxes greetings cards corrugated cardboard Remember, you’ll fit more in if you flatten the items No Thank You plastic inserts tetra paks foiled card polystyrene wrapping paper
My black box was not emptied
If your box was at the collection point by 7.00am on the day of collection but hasn’t been emptied, let Torfaen CBC know straight away by completing the report a missed collection online form and they will make arrangements to collect it as soon as possible.
What goes in the black box?
The weekly black box collection is for all your household rubbish that can be recycled. Please label your box with your house number. Yes Please Cartons (Fruit Juice, Children’s Drinks, UHT Milk/Milkshake, Soup) Catalogues and telephone directories Clothes, textiles and paired shoes (please bag) Envelopes Empty aerosols (no spray paint of industrial aerosols) Foil (clean) […]
Is there a charge for a new purple-lidded bin?
Residents will be charged £5 for replacement purple lidded bins, unless they were broken or damaged during your bin collection. To reduce the risk of your bin being lost, misplaced or stolen, residents are advised to number and/or personalise their bins. This makes it easier for the crews to put bins back in the right […]
I’ve missed my bin collection
If your purple lidded bin was not collected Torfaen CBC will no longer return to collect it unless there was: Access issues due to road works, major incidents or adverse weather such as snow A record that a bin was damaged and couldn’t be collected A missed assisted collection The council will not return until […]