When you receive your bill in February it will include various ways to pay. Alternatively you can give Welsh Water a call to discuss this.
Will the amount that I pay Welsh Water be the same as I pay Bron Afon?
The water charge will go up in April as normal but the amounts will be the same as if you were paying Bron Afon.
Why can’t I continue to pay Bron Afon?
Our contract to collect the water rates for Welsh Water has ended and they have taken back this responsibility.
I have received my Welsh Water letter but I don’t want to pay by Direct Debit. How else can I pay?
When you receive your bill from Welsh Water it will include a variety of payment methods. Just pick the one that suits you.
When will I need to start paying Welsh Water?
A Bill will be issued by Welsh Water in mid February, but you will start paying them from April 1st 2023.
Why have I received my rent increase letter early?
Due to the Renting Homes Wales Act being introduced in December, we now have to give you two months notice of a change in your rent. This is why you have already received information about your rent increase. We would normally let you know about any changes to service charges within your rent increase letter, […]
Do I need to sign my new contract and return it to you?
No, the contract is just to keep safe for your records and so you are aware of your rights and obligations under the new Renting Homes Wales Act.
Why are my charges different on the contract, to what I pay?
This is explained on the cover letter you would have received with your contract. For the contract purposes, we had to detail the full amount of the charges you are required to pay within your contract, but it doesn’t take into consideration any housing benefit or Welsh Water benefit that you may be in receipt […]
Why is my maximum occupancy so high? I’ve had my home reclassified because a bedroom was too small.
To calculate the maximum occupancy, we have used the measurements available for the property archetype. This takes into consideration all rooms that can be used as sleeping accommodation, which includes the living room. Even if a box bedroom has been declassified, it is usually still suitable for a child under the age of 10. We […]
Why have I received my contract with my name only on it? I’m a joint contract holder.
As required under the Renting Homes Act, all contract holders, including joint contract holders, will receive their own copy of the contract. The reason for the delay between the two different contracts being delivered may be due to how the royal mail sorts their post, which can sometimes be based on alphabetical order.