Your Service Charges
The service charges that you pay as a leaseholder are your share of the cost of managing the property, block or estate that you live in. It also goes towards paying for services provided by us and carrying out repairs to the communal parts of the block or estate as well as individual charges.
All of these charges are made in accordance with your lease. If you would like a copy of your lease or have any queries about service charges please contact us.
What charges are included?
We will usually send you an invoice in April for all service charges your lease says you have a responsibility to pay. The invoice will include a breakdown of elements you are being charged and it will also include the period you are being charged for.
Not all the below charges apply to all leaseholders so it is worth checking your lease to find out exactly which services you have to pay for. If we need to introduce any new service charges we will consult you first. You can read a full summary of your rights and obligations for more information on what service charges you need to pay.
- Buildings insurance – to insure your flat against structural, fire or severe weather damage. (it does not cover general wear or tear, nor for the contents inside your home) We renew this for you every year.
- Communal heating – covers the cost of supplying heating and hot water to some high-rise blocks.
- Management fee – contribution to services run by us such as answering queries, collecting payments, recovering arrears, estate management visits, arranging insurance, calculating bills, raising invoices, consultation and office costs.
- Block cleaning – this is based on the time spent cleaning or inspecting the cleanliness of your block.
- Safety checks and maintenance.
- Lift maintenance – we only charge the actual cost of any servicing to the lift.
- Lighting – covers the cost of electricity for lighting in communal areas (but not the cost of replacing bulbs or repairing damaged lights).
- Repairs – any day-to-day repairs or maintenance carried out to the structure, exterior or communal areas of your block.
- Major Works – large scale repairs or improvements to a block that require formal Section 20 consultation if any leaseholder is expected to contribute more than £250 for the work. If there is no formal consultation carried out the charge is capped at £250 per leaseholder, unless the landlord applies to the Leasehold Valuation Tribunal for dispensation.
Ground rent is the rent charged for the land on which the property is built. It is not a rent for the actual property itself. We charge you a fixed annual ground rent of between £10 and £30, in accordance with your lease.