My Bron Afon


You can report a repair at anytime online. If your repair is an emergency please call us.

Repairs and Maintenance Handbook

We put together this booklet about the types of repairs we will do in your home.

Please click here to download a copy of our handbook where you find out what jobs we will do and what jobs you must do. The handbook covers everything you need to know about our service.

Before you get in touch

Here are a few things to think about before you get in touch. Make sure you’ve checked that your repair is our responsibility to fix and not yours. You can read the ‘Who Is Responsible for a Repair’ section in our handbook. If your repair is urgent please call us. We will need to know:

  • Your phone number
  • Your email
  • As much detail about the fault or repair as possible
  • If you have a disability or any medical condition
  • Details of any days of the week that you won’t be available for us to visit

How to report a repair


The easiest way to report a repair is by doing it online. Please allow 24 hours for a reply and remember it is not checked outside normal office hours.

By telephone

Call us. You can use report a repair 24 hours-a-day, seven days a week – this is the best method to use in an emergency.

Free call back

When you get in touch with us by telephone sometimes the line will be busy. If you press the * (star) key during any of the on-hold announcements you can leave a message and we will call you back. This service is free so you won’t be charged and during busy times, it will save you having to wait in the queue.

By email

You can request a repair by email at at any time for non-urgent repairs. Please allow 10 working days for a reply and remember it is not checked outside normal office hours.

In person

If you see a member of Bron Afon staff in your community during working hours you can report a repair to them.

Is it a problem with your heating or hot water?

If you find your heating and hot water are not working it is likely to be a problem with your boiler. We have created this two minute video to show you how you can do a couple of simple things to get it working again in a few minutes. We have shared more videos on simple things you can do to fix common problems in your home.