My Bron Afon

Community safety/ASB

Anti-social behaviour can affect many people in different ways and at different times. It’s the job of your community manager to help deal with the issues. Our community safety team will become involved with the more serious, persistent anti-social behaviour cases and consider tenancy action.

This team work closely with other agencies and organisations such as the police, fire service, social services, health care professionals and other registered social landlords.

We want to encourage people affected by anti-social behaviour being caused by Bron Afon tenants to get in touch with us for advice and support.

What is anti-social and nuisance behaviour?

Anti-social behaviour is described as acting in a way that is likely to cause harassment, alarm or distress to anyone not of the same household. Nuisance behaviour is behaving unreasonably in a way that affects someone.

Anti-social behaviour could include:

  • Physical violence
  • Domestic violence
  • Verbal abuse/ harassment
  • Drugs/ drug dealing
  • Parties
  • Unreasonable noise levels – music, television etc
  • Vandalism, graffiti and damage to property
  • Swearing
  • Litter and rubbish
  • Dogs barking

 When should I get help and advice

You can try to talk to your neighbour about the issue. If this fails you should get in touch with us if you:

  • have already tried talking to them.
  • don’t feel safe talking to them.
  • don’t know who is causing the problem.

Important: If the behaviour involves crime, threats or acts of violence then you should call the police. Call 999 in an emergency or 101 if it is not an emergency.

How do you report anti-social behaviour?

We know that people can be apprehensive when reporting anti-social behaviour which is why we have made sure there are lots of ways to confidentially report any incidents to us.

You can report anti-social behaviour to us any time using our online form or you can find other ways to contact us here.

Recent ASB Case Studies

Our Domestic Abuse Liaison Officer (DALO) received an email from Cyfannol Women’s Aid to notify her that they are currently supporting one of our tenants following a domestic incident with an ex-partner and requested help to make the tenant’s home more secure by fitting window alarms.

Our DALO made contact with the tenant to complete a welfare check and establish the current situation. In talking to the tenant, she was able to confirm that she was not comfortable returning home as despite having no further direct contact with her ex-partner, they have been in contact with a family member to suggest they have a key to the house. The tenant checked all her keys and has identified one is missing. Our DALO arranged an urgent lock change to be carried out by our team of tradespeople.

The carpenter who attended contacted the DALO to let her know that when he arrived on site, he noticed a jerry can for petrol in the front garden. Due to the concerns and possible intimidation from the ex-partner, our DALO completed a Fire Safety Referral and the Fire Service attended the following morning and installed a letterbox guard for the tenant.

Our DALO also provided the tenant with window and door alarms as an additional deterrent, so that our tenant feels safe enough to return to her home with her children.

Throughout the process, our DALO will work in partnership with the police, support agencies, and with internal teams to ensure our tenant is safe.

The Community Housing Officer (CHO) for Monmouth House was having complaints of ASB within one of the properties inside.  The complaints were regarding loud, unsociable noise and visitors, drug use, and fighting.  The CHO came to the Safer Communities Team for advice as the situation was escalating and Gwent Police had contacted her stating they were being called to the block every day for various incidents.  Our Safer Communities Officer conducted numerous visits to the property with the CHO and requested disclosure of further information from Gwent Police regarding the incidents and associates visiting the address.

The tenant of the address was a male who explained he was an alcoholic and that when the visitors were coming to his property and incidents were occurring that he was never able to recall details of what happened and who they were. He admitted that he found the situation intimidating and had tried himself to not make these other males welcome however they were somehow overcoming the main communal access and actually knocking at his internal door constantly until he let them in.

A multiagency safeguarding meeting was held and an action plan was agreed with Gwent Police to conduct regular visits to the block to view CCTV and for daily information sharing between them and us regarding the situation.

Our Safer Communities Officer and the CHO continued with regular visits to support our tenant.

After a few weeks, Gwent Police managed to identify the individuals involved in the ASB who were frequenting the tenant’s property. The police told us that they believed this was a genuine ‘cuckooing’ situation and that our tenant was vulnerable and at risk from these people.

With continued partnership working between us and the police these individuals were spoken to and issued orders to keep them away from the block and our tenant was moved to protect him from further risk.

Many safeguarding concerns become apparent through ASB and the situation isn’t always as simple as it seems. Our partnership working internally and externally helped identify, manage and reduce risk effectively and efficiently not only for our tenant but for the Monmouth House community in the block as these individuals were intimidating and displaying behaviors that potentially could have placed many others at risk.

You can report anti-social behaviour to us any time using our online form or you can find other ways to contact us here.