My Bron Afon

Update on our services- Torfaen local lockdown

Local restrictions are being introduced in Torfaen by the Welsh Government. We hope this update gives you reassuring answers to a few questions that may be on your mind.

The restrictions will come  into force at 6pm on Monday 28 September and will be kept under review by the Welsh Government.

I have an appointment for a repair or a home visit. What can I expect?

We are working hard to keep our services running and following all the guidance to keep your and our colleagues safe.

As long as you (or anyone in your home) is not showing any symptoms of coronavirus or are self-isolating for any reason we are able to visit you following our safety steps- but we also need your support.

  • We will check on the health of you and others in your home when the job is booked in and before we enter your home. If you have symptoms  book a test on the Government site.
  • If it’s a repair visit please go to another room so our tradesperson can carry out the work alone.
  • If it’s a home visit our colleague will keep the time they spend with you as short as possible.
  • Maintain social distancing all times- please keep a distance of at least two metres from our colleague.
  • Please be in at the appointment time. This really helps us so we don’t have to rearrange visits.

I have an appointment but don’t want any visitors at this time

Keeping your home safe and in good working order is one of our key jobs as your landlord. Our colleagues are working in a covid-secure way. Some jobs like your annual gas service are essential and we will give you every reassurance about how we will do this safely.

But we understand if you would prefer to rearrange a home visit or non-urgent repair appointment. Please use the Live Chat box here on our website (click the box at the bottom of your screen) or one of the other ways to Contact Us.

What Bron Afon services will change during this ‘local lockdown’?

Right now, there aren’t any changes but this is under constant review. We will keep the Coronavirus page on our website up-to-date and share new updates on social media. Thanks so much for your support and understanding over the last months to work with us through this challenging time.

I’m worried about paying my rent. What should I do?

Please chat to us as soon as possible. We can help in lots of ways and our team of caring colleagues are available as normal. You can use the Live Chat here on our website or one of the other ways to Contact Us.

The sooner we talk, the sooner we can give advice and support so please get in touch.

What restrictions are being put in place in Torfaen?

The main restrictions are:

  • People will not be allowed to enter or leave the Torfaen County Borough Council area without a reasonable excuse.
  • People will no longer be able to form, or be in, an extended household (sometimes called a “bubble”).
  • This means meeting indoors with anyone who is not part of your household (people you live with) is not allowed at the moment, unless you have a good reason, such as providing care to a vulnerable person.
  • All licensed premises have to stop serving alcohol at 10pm.
  • People must work from home wherever possible.

Read this FAQ page on the Government’s website for more detailed info about Torfaen.