“Everyone living and working in Torfaen has been affected and for many tenants this has been really difficult for lots of reasons. Our teams have kept as much of our support and our services going, and added in new services to help people in the Torfaen communities during this time.
“I would like to thank the many tenants who have shown patience and support for us. Can I also thank tenants who have money worries who are contacting us early so we can help and find them support to pay their rent. Please keep doing it, we will help you.
“We are working hard to get our repairs and support services on track as soon as possible.
“Right now, we aren’t able to do any non-urgent repairs inside homes. These includes ones that were reported before the lockdown. We are waiting for updated Welsh Government advice so we can safely carry out these jobs.
“If you have reported a repair we will get to you but please be patient as we take care of emergency repairs first. If you have reported a non-urgent repair, you can track it in your My Bron Account. We will contact you and arrange an appointment as soon as it’s safe for us to do the work.
“By keeping our phone lines clear you are helping us to support tenants in real difficulty right now.
“Your safety and the safety of the team comes first so everything we do is planned carefully following the latest Government guidance..
“For some of our services nothing beats being able to talk to tenants face to face. Where we can visit you at home we will get in touch and explain how that will happen safely.
If you need us