My Bron Afon

Our offices have closed- update on our services

Our offices in Llantarnam and Mamhilad have now closed to help support the government’s message to encourage social distancing.  This means that all of our services are being managed by staff working at home and this will affect how we work.

This is a challenging time for you, our customers, our staff and their families so please be understanding and patient as we get all get through this together.

How to contact us

If you need to contact us we would  really like you to use our digital channels:

Please only call us on 01633 620 111 if you have an emergency.

Between 8am – 5pm we will only do emergency repairs, urgent jobs and necessary jobs.

Between 5pm – 8am we will only do “life or limb” jobs, which means work like unsafe gas, unsafe electrics, uncontrollable leaks

  • If we come to your home we will following all guidelines around social distancing and asking you to stay in another room while the work is done. Our staff will wash their hands on arrival and before they leave your home.
  • If you are self-isolating with symptoms, we will try to talk you through making  the issue safe/ fixing the issue without us having to enter your home.
  • If you are waiting for us to carry out a non-urgent repair please don’t contact us as it will affect the service we can provide to customers.

If you are worried about paying your rent please contact us using any of the ways listed above and one of our colleagues will be in touch.

Thanks for your understanding.

Please make sure you are following the Government’s latest advice to help minimise the spread of coronavirus.