How to pay your rent
You can use all the methods you used with the Council. These are:
• At any one of Bron Afon’s Area Offices. These offices are located at:
• 34 Bailey Crescent, Garndiffaith
• 5 Fairwater Square, Fairwater
• 7 Maendy Square, West Pontnewydd
These offices are open Monday, Tuesday and Thursday 8.30am – 5.00pm, Wednesday 8.30am – 12.30pm (closed on Wednesday afternoon), Friday 8.30am – 4.30pm.
Cash payments and all other financial transactions will only be accepted up to 15 minutes before close of office.
• At any one of the Council’s Customer Care Centres and One Stop Shops. These offices are located at:
• 1-2 General Rees Square, Cwmbran
• Civic Centre, Pontypool
• Church Avenue, Trevethin
• 7-12 Lion Court, Lion Street, Blaenavon
• On line or by telephone (see 'Easier Ways to Pay' section below).
• By Direct Debit (please ring us on freephone 0800 111 42 42)
• By post (cheques and postal orders only) to:
Bron Afon Community Housing
Ty Bron Afon
William Brown Close
Llantarnam Industrial Park
Cwmbran
Torfaen
NP44 3AB
At present, cheques and postal orders should be made payable to Torfaen County Borough Council.
Easier Ways to Pay
Did you realise that you can still pay Bron Afon without the need to leave your home? If you have a credit or debit card you can either:
- Call the automated telephone payments line on 0845 8500 855 and by following the simple instructions both Rent or Invoices can be paid.
- Via Torfaen County Borough Council's website www.torfaen.gov.uk and following the links on the left of the screen, to Online services.
All you'll need is your debit or credit card and either the Housing Rent reference (as stated on the front of your Rent Card) or the Invoice Number (as stated at the top right of your invoice). If you are paying an invoice, selecting the INVOICES options will ensure that your Bron Afon invoice is paid correctly.
And, because these services are operated by the Council, you are not only assured that the transactions are secure but you can also use them to pay the Council (e.g. Council Tax and invoices).
As an alternative, you can speak to a Customer Services Officer by calling 01495 766002 (8:00am to 6:00pm weekdays). They will be happy to process the payment for you.
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