Getting repairs done

At Bron Afon, we are passionate about excellent service delivery in all that we do.  Repairs are a major part of the the work that we carry out.  We are committed to:

• Undertaking repairs as quickly and as effectively as we can.
• Complying with statutory requirements and all current legislation.
• Improving the quality of our tenants' homes to meet the Welsh Housing Quality Standard (WHQS) as set by the Welsh Assembly Government.
• Providing quality maintenance and repairs for our tenants.

How to report a repair

• By telephone on Freephone 0800 111 43 43.
• In person at our housing offices.
• In writing to Ty Bron Afon, William Brown Close, Llantarnam Industrial Park, Cwmbran, Torfaen   NP44 3AB.
• In person to our staff who are out in the community.

You can also report emergency repairs outside normal office hours on Freephone 0800 111 43 43. 

Bron Afon's accounts pass the test
Read the Welsh Government's report on our accounts.

Cymraeg

Bron Afon Board
Find out when the Board meets and access copies of Board papers.

Our winter maintenance plan
Find out more here.

  

Homeswapper
Want to swap homes?  Check out Homeswapper, the 
largest national mutual exchange service for council and housing 
association tenants wanting to swap homes throughout the UK.

Our Charter for you
Our Charter explains the standards you can expect if you phone us, 
meet us or send us a letter or e-mail.

Community News
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Community walkabouts 
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Consumer Credit Counselling Service
Get anonymous debt advice.

Torfaen Homes website
Provides access to advice and information on housing services in Torfaen.

Whose benefit?
Petition against proposed benefit cuts.

Report Hate Crime to Safer Wales

A year in the life of Bron Afon
Read about it here.

Blwyddyn ym mywyd Bron Afon
Darllenwch amdani yma.

Financial report to March 31, 2010
 
Board Member recruitment
Interested in becoming one of our independent Board Members?  
Look no further.

Rent Payment Cards
A convenient way to pay your rent. You can pay at 65 local shops.

The Guarantee for Housing Association Residents
Advice from the Welsh Assembly Government on what to expect 
from your landlord.

Money line Cymru
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Moneymadeclear
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or rental payments.

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Further information available here.

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Getting involved
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