Policies

An organisation as large as Bron Afon with over 8,000 homes to manage, cannot function effectively without statements - policies - on how it will provide its services. We employ over 400 members of staff, and our policies help us give a consistent service.
 
All our policies are reviewed on a regular (often three-yearly) basis or, for example, when changes in the law require us to alter something in a policy.

Involvement in the development of policies

We feel it is very important that tenants can contribute to policies that affect them directly. There are a number of ways to get involved in the development of policies: 
  • Through the Sounding Board which is open to anyone living in Torfaen.
  • Through the Membership Committee which comprises elected representatives from each of the Community Forums.
If you would like to find out more about how you can get involved with Bron Afon, then have a look at our Getting Involved section.
 
Where can I get more information?
Copies of all our policies can be obtained from any of our offices, by e-mailing enquiries@bronafon.org.uk or calling 01633 620111. Alternatively, they can be downloaded from the list below:
  

Abandoned properties

Access to personal records

Anti-social behaviour

Assignment & mutual exchange

Compensation

Confidentiality

Domestic violence

Equality & Diversity

Excellence Strategy (incl. Customer care/complaints policy/procedure)

Homeseeker (Allocations) 

Improvements by tenants

Lodgers

Membership

Property management and land disposal Policy

Relationship breakdown

Repairs and maintenance

Requiring tenants to move/decant

Right to buy & voluntary sales leasehold management

Subletting

Support for tenants in general needs stock 

Tenant damage to property

Unauthorised occupants

  
 

Changes to area office opening times
From Monday 6 September, our area housing offices 
will be open every weekday from 8.30am to 12.30pm.

AGM and Family Fun Day, Saturday 11 September
Come and join the fun!

Draft Welsh Language Consultation
Give us your views before 3 October 2010.

Board Member recruitment
Interested in becoming one of our independent Board Members?  
Look no further.

Rent Payment Cards
A new way to pay your rent. You can pay at 65 local shops.

An Introduction to Administration
A free course for anyone wanting to work in business administration.

The Guarantee for Housing Association Residents
Advice from the Welsh Assembly Government on what to expect 
from your landlord.

Money line Cymru
Affordable loans and financial advice available - office now open.

How to find us
A useful map showing where we are.

At risk of falling?
Ask for a free copy of our award winning film.

Housing Debt Helpline Wales
Offers support if you are finding it difficult to meet mortgage 
or rental payments.

Sell2Wales
You can see our opportunities for quotes and tenders
on this site.   

Bron Afon Community News

Lifeline Service
Peace of mind for you and your loved ones 24 hours a day. 
Further information available here.

Contact us
We want to hear from you!

 

Getting involved
See our Getting Involved page for more details.